Shipping & Returns

 

Shipping

Free shipping is limited to the continental United States only.

Shipping Times

Thumbsky uses Print on Demand (POD) suppliers, each with their own fulfillment and shipping times. Once an order is placed there is a 24 window before being automatically sent to production. From there it is fulfilled based on print supplier. Most orders are shipped within 2-7 business days. You will receive status and tracking update emails along the way.

Order Changes & Cancellations

Orders cannot be changed or cancelled after they are sent to production. Any requests to change or cancel an order would need to happen before the 24 hour window closes and cannot be guaranteed. Refused orders will not be refunded. 

 

Easiest way to reach me is: marcy@thumbsky.com

International Orders

At this time Thumbsky is only shipping in the United States. We look forward to setting up the site for international orders in the future!!

Limited Return Policy

Returns are only accepted for manufacturer’s errors and defects and within 3 days of delivery. Merchandise must be in new, unused condition, with tags still on, and in original packaging.

Returns are not accepted for any other reason, including sizing, change of mind, or material dissatisfaction. To that end, each piece of apparel is listed with measurements and fabric weight. Use this information to compare with what you have at home. You can also contact me with any questions. I want you to be happy with your purchase and lessen the carbon footprint and environmental impact returns cause.

If you have received an item that has a defect, please do request a return or exchange through the contact page.  When due to a manufacturer's error, return shipping is free. Returns will be processed as quickly as possible.